Mademoiselle Black

Free Shipping:

• We are pleased to offer free shipping on all orders over 1000 NOK.

Shipping Rates:

• For orders under 1000 NOK, a standard shipping fee at 60 NOK will apply. 

Shipping Methods:

• We partner with reliable carriers to ensure your order reaches you promptly and in perfect condition. Shipping options will be available at checkout, allowing you to choose the one that best suits your needs.

Processing Time:

• Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or holidays.

Delivery Time:

• Delivery times will depend on the chosen shipping method and your location. Estimated delivery times is 5 to 10 business days.

Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress on the carrier's website.

International Shipping:

• We offer world wide shipping. Please note that international shipping rates and delivery times may vary. Any customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer.

If you have any questions or need further assistance with your order, please don't hesitate to contact our customer support team via our contact page.

How to Return an Item:

• Place the products you wish to return in a secure package.
• Mark the package with your order number and name (required for refund processing).
• Return the package using your preferred method to the following address: Snillfjordsveien 4215, 7255 Sundlandet.

Return Responsibility:

• You are responsible for the return. It is your responsibility to ensure the package reaches us.

Refunds

• If you are eligible for a refund, it will be processed exclusively via Visa/Mastercard or Vipps. Refunds will be issued within 14 business days after we receive the returned product, using the same payment method that was used for the original purchase.
• For cancellations due to delayed delivery from us, the same return rules apply.

Complaints

• If you discover a defect or issue with a product, you must notify us within a reasonable time after discovering the defect if you wish to claim it (complaint). You can report defects and issues with the products to info@winganwhite.com.
• We reserve the right to forward complaints to the manufacturer or supplier for further assessment of any defects.
• If you take the initiative to rectify the defect beyond what has been agreed with Wingan White Eyewear, we will not cover those expenses.